As a Backend Software Engineer working with Ruby on Rails in the AI Business Unit for Freshservice, I focus on building reliable, secure, and scalable application features. I have resolved L3 issues in Freshservice (Ruby on Rails), improving production stability and customer experience. I implemented controlled rollout capabilities for Virtual Agent features, enabling incremental and risk-free deployments. I also strengthened application security by identifying and fixing major vulnerabilities such as SSRF, CSRF, and SQL injection. Through continuous performance improvements, automation with Ruby scripts, and test-driven development practices, I ensure high-quality backend delivery that supports product growth and operational efficiency.

I played a crucial role in integrating the gap between the standalone VueModel and the comprehensive "Vue.ai platform". This involved extensive frontend development using component-based architecture. This approach ensured modularity, maintainability and reusability of code within the Vue.ai platform. Additionally, I ensured backward compatibility by carefully migrating data from the old VueModel tools to the new platform. This ensured a smooth transition for existing users while paving the way for a more unified experience. Through this development process, I honed my skills in frontend development, component architecture, and data migration processes, showcasing my ability to work within an agile development environment focused on user experience.

Developed a digital guided walkthrough - The Product Tutorial - an onboarding UX product tour used to virtually guide users through the basics and necessary features of the product Merchant Flow.